Tikkabik

So there's this local place called Harmony Hut that I have, in the past, gotten a kick out of. They repair and sell A/V equipment, and they also have a treasure trove of vintage video games and cartridges for sale. They also repair computer printers, and I've been having problems with one of mine so I brought it in for service -- it's an HP 4050N, an industrial-strength network printer.

I talked with them this morning, and the guy who I spoke to on the phone -- whose name I fail to remember -- was unbelievably arrogant and rude. He had the audacity to tell me that the printer shouldn't be used with multiple computers. First of all, that's foolish -- the "N" in 4050N is short for "Network," something even my eight year old son knows -- secondly, it's been used for several years on a network with no problems whatsoever.

The problem with the printer had nothing to do with networking, by the way. It had to do with paper feed -- specifically the printer was jamming up and making noise whenever it tried to roll paper through it.

I began to explain to him that the problem I brought in for diagnosis had nothing to do with networking.

"You can argue with me all you want, but as far as we can tell, this problem is operator error," he said. A not so nice way of saying "it's your fault."

Last time I give them *any* business.