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Now they're outsourcing refinance calls

So I get a call this morning. Heavily Indian-accented English speaking through a static-laden line, lots of background noise. Maybe it's monsoon season in Mumbai. Maybe it's just a bad connection.

"Hello, Mr. Peter A. Co-hen? This is Dalton calling from [indecipherable]"

"Excuse me? Dalton from where?"

Uh oh. The customer has done something unexpected. Time to start the script over again.

"Hello, Mr. Peter A. Cohen? This is Dalton calling from United Mort-gauge. Am I right that you have mort-gauge on your house?"

I hung up, obviously. But does United Mortgage really think that anyone in their right mind is going to discuss refinancing their house with someone who's cold-calling them from 8,000 miles away and demonstrates a tenuous-at-best understanding of English?

I hope the cost savings are worth it.

Posted by flargh on September 23, 2006 10:41 AM |

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