Verizon are turkey-fuckers
Verizon is once again on my shit list.
I have them set up for automatic billing, so I don't normally keep an eye on my account, but clearly I should have. I checked my account online today for the first time in months and discovered that they never cancelled my DSL service, which I asked them to do in the spring. Wish I'd kept better records of my calls, because all I could do was get a 90 day (three month) credit, though I know it was longer than that.
Then to add insult to injury, I got patched to an account rep who works in the disconnection office, or some such bullshit. He stepped through a carefully prepared script which included these doozies:
When I told him I favored the speed and reliability of my cable modem connection, he said, "Are you aware that you're exposed to identity theft using cable?"
Whaaaa? I asked him to explain and he either couldn't or wouldn't.
Then he said, "Would it change your mind if I offered you a 30 day credit?"
Uh, you're already giving me a 90 day credit. So, um. No.
Also, looks like I'll be switching cell phone providers, from Verizon Wireless to Cingular. I'm off my two year plan with Verizon and I'm sick and tired of putting up with lousy, crippled phones. I just hope Cingular's service has improved in the past two years in my areas -- "least dropped call" ads and all that. Then again, they've gone from TDMA to GSM, so things have changed.
Comments
Cingular cripples their phones as well -- in a way that pisses me off. They don't let you unlock their phones. Ever. They have no policy about letting you get your phone unlocked, even if it's five years old, or you have a nineteen year contract with them. On the other hand, T-Mobile has a policy of unlocking one phone for you per year. I mean, you BOUGHT it, now you can't re-sell it to someone else on a different carrier, or use it with a foreign SIM if you travel, or whatever? Cingular is TOTALLY not fair on that account. T-Mobile has unlocked all three of my phones, which has come in very handy for, you know, LIFE things. :-)
Posted by: kerri | August 18, 2006 07:33 AM
The current state of customer support is astoundingly bad in the US. Badly managed companies that have stupid policies, and which hire representatives who are just slobs who think they deserve to make more money.
I am just waiting for our family-plan contract with Sprint to end to get my wife a T-mobile phone.
Posted by: FC | August 19, 2006 02:30 PM