Frickin' Verizon
Well, it's been a month since I asked Verizon to install DSL on my office line. Another installation deadline passed with nothing happening. I just got this in my e-mail this morning:
Dear peter cohen,
Thank you for your patience. Your DSL Order is still being processed.
However, we are experiencing a delay in activating your service on
telephone number (xxx) xxx-xxxx. Please know that we are working
diligently to provide you with service.
Your revised Estimated Service Ready date is 12/17/2003*.
We will keep you updated on the status of your order through e-mail so
please check it regularly. We will contact you by telephone once your DSL
service is ready.
By now, you should have received your DSL Installation Kit including your
Verizon Online Installation CD. Please do not install your equipment
until you have been notified that your DSL service is ready on your
telephone line.
I'm starting to rethink this whole thing. If they're this slow on the uptake just getting the line set up, how the hell are they going to be if it ever needs to get fixed?
Comments
What did they originally promise for delivery, November 14?
Peter, I never realized that patience was one of your many virtues!
Posted by: Capecoder | December 4, 2003 12:49 PM
Yes, November 14th was my original installation date.
Posted by: flargh | December 4, 2003 12:56 PM
I would say wait. I would wait a month if I could get the phone number xxx-xxx-xxxx!
Posted by: Frank | December 4, 2003 03:40 PM
The main problem with me getting SWBell DSL, over two years ago, was that the first kit they sent me was a USB DSL modem, only usable with some versions of Windows. Later, they sent me a proper Ethernet-based unit.
It still didn't take me over a month, but then the previous resident had DSL before me.
Posted by: Alphax | December 4, 2003 07:01 PM
There's a great Fark Photoshop pic in here dealing with Verizon. I thought of you.
http://forums.fark.com/cgi/fark/comments.pl?IDLink=739287
Posted by: lyssa | December 5, 2003 04:08 PM
So, tomorrow is the big day - please let us know what happens!
Posted by: Capecoder | December 16, 2003 04:59 PM