Tikkabik

You forgot "Your mother was a hamster and your father smelled of elderberries".

Anyone who buys a wireless phone with the expectation that it's going to work everywhere they go, need their head examined.And anyone who buys a wireless phone to replace their landline needs a full labotamy.Nuf said.

Fuck AT&T wireless! AT&T I hope this thread gets googled so customers can stay away.

Go to hell AT&T Wiress! AT&T sucks. Fuck AT&T.

AT&T sucks so much! I changed to Verizon wireless on the last day of the billing cycle and AT&T takes 2 extra days to switch me over. Then they have the balls to charge me the entire next billing cycle! $355! I call their lame ass customer service. They tell me that they are not going to reverse the charges. I WILL NEVER EVER EVER IN A BILLION YEARS GO BACK TO AT&T FOR ANYTHING IN LIFE! They even screwed up my credit report when they sent a $25 bill to an old work address, even though I cancelled the card. Their lame ass marketing yahoos have no trouble finding me, but they can't find my home address to send me a $25 bill? I can't wait until they all lose their jobs and fold! GO TO HELL AT&T! YOUR CUSTOMER SERVICE IS RUN BY A BUNCH OF ASS MONKEYS!

AT&T - Deceptive & Illegal Busniess Practices

attemtped to talk with AT&T Customer Service ---why are there no supervisors ever working there - I'd hate to see what happens in there was a fire or something like that .

Seems if you ever accept an offer from them, it means an automatic contract extension. When pushed they admist it is not detailed in any of their documents and when asked for a copy of the contract, they cannot produce it......

I hope all of the bastards are fired when the merger goes through!!!

Yes, AT&T Wireless fucked me in the ass too. Those motherfucking fucks! I hate those fucking cunts. They can go shit in their fucking hats, those fucking pricks. AT&T Wireless is a bunch of sheep fucking dogs those goddamn motherfucking spineless pricks.

To any potential cell phone buyer,

Please read my horror story with AT & T before you make a decision on any service they offer. I am sure that after you hear about my experience, you will not choose AT & T. Not only do I believe that I was lied to and scammed, but when I tried to get information on my cell phone plan, I was unable to contact customer service by phone (I tried for over two hours with nothing, and phone records will prove that). When I sent an e-mail to AT & T customer service I did not receive a response, and when I tried talking live online with a AT & T representative, Sam, he told me I needed to call or visit a store. I visited the AT & T wireless store in Medford MA on 2/18/04 (within three days of my contractual agreement with Adriano, the one whom originally tendered me the contract), and I discussed my situation with a salesman there by the name of Mike LaCahnce, whom had recently transferred from a Framingham store. He read my story and I believe he was aware that my intentions were to cancel my service (unless the original agreement as I outlined was agreed upon) since my plan did NOT include 600 minutes and did NOT include nights and weekends from 7p.m-7a.m. as Adriano had told me. Unfortunately my plan was not canceled, and on 2/19/04 I found out that my number had been ported from Sprint to AT & T without my consent. I was then forced to cancel my personal plans for Thursday evening in order to work out this unfortunate nightmare. I returned to see Mike LaCahnce to see if he could help me out with this situation. When I arrived I found that Mike was not working this evening. There were two people working, two customers being helped, and at least one or two customers waiting when I entered the store. Since I was a understandably upset that I was unable to get through to customer service, that my email was not responded to in a professional manner, and that Mike was unable to do anything the night before to attend to my matter, I opted to hand out two copies of my story to other customers. I was then asked by the manager Kristen Clark to please not hand them out anymore so I complied. She informed me that we could set up a meeting, but I told her I was adamant about resolving the matter tonight. I then proceeded to wait until she was done with her customer. I waited from approximately 7:20-7:50 p.m. In that time period three or four other customers came into the store, were helped by the other salesman. After my thirty-minute detainment, I was helped by the manager Kristen, who was very courteous. She informed me that she hadn

Stay away from AT&T Wireless.
I have 39.99 + 9.99 for two lines, two years contract with no activation fee. When I get my first bill, I was charged $10 activation fee. I called AT&T to get my activation back, and they promised they will call back because at that time, they can not check the system but they never. Instead they upgrade my plan to $49.99 + 9.99 without ask my authorization. I filed a complain. After three monthes, I received a letter which asked me to call back. But the only answer I get is they can only change my plan back to $39.99 + 9.99 because there can be some misunderstanding between " 39.99 + 9.99 plan" and " 49.99 family plan". Can you image AT&T can just change my plan and do not realize the original request is about the activation fee.

I think number portability is a very good thing. Funny how long the cell phone companies fought it. In other parts of the world it is perfectly acceptable to have one phone. A wireless one that you use instead of a landline. A bad patch here and there in the network is one thing. But whats the point of having a cell at all if it only works internittenly?

AT&T needs to hurry up and complete the merger with Cingular and fire all the idiots that they currently employee..specifically Lana and Shelly. I switched my service to Verizon and was charged 27.99 per line (I have 2 lines) for 2 days!! I called the customer service dummies to ask for a credit and they said they're not going to reverse the charges. I proceeded to plead my case of how I've never been late with a payment and have never called to protest any of the dropped calls I frequently experience and all they did was thank me for my service. That type of treatment made my temper boil. It appears that AT&T have lost so many of their customers and revenue that they are trying to regain that revenue by any means necessary and if that means screwing the former customers...OH WELL! If you're smart, you will STAY AWAY FROM AT&T.

They'll try and fuck you on long distance too.
Evil bastards... I just finished making a spreadsheet detailing all the ways they're trying to fuck me. Fortunatly I kept all of my statements and the FCC and the Attorney General will actually do something about fucking you on long distance charges. But for all you with shitty service plans... you're fucked. Just kidding, seriously talk to the FCC if you're having problems.

This is the way AT&T thinks...

IF profits made from fucking customers > cost of FCC penalties THAN fuck you

Filing complaints is free.
Getting fucked by the phone company is expensive.

Fuck AT&T
And fuck Sprint too... just for good measure.

Don't even think of signing up with AT&T Wireless. And if you are currently with them, you need to have your head examined. I recently made the switch to Verizon. When I signed up with Verizon, the guy at Verizon told me to make sure that I didn't let AT&T charge me for the whole month. He said he quit working for them because of all of their unscrupulous business activities. Sure enough, when I got my final bill from AT&T, they charged me for a whole month of service even though I only had them for a few days. $175 cancel fee (which I was more than happy to pay to get away from these a-holes) but then an entire month charge on top of it. They stupid ass supervisor told me that they sent out notification in the December bill about their new policy. But my question to him was, where was it that said I AGREED??? I didn't sign a thing saying that was ok. A class cation lawsuit needs to happen!!!! This is completely illegal. FUCK AT&T WIRELESS!!!!! Go to Verizon. Much better service and better rates anyway.

Can we contact the BBB? What can we do? I called customer service to update my text message plan and the douchebag on the phone hung up on me. They are unprofessional, they overcharge and they are swindling everyone. WHAT CAN WE DO???

Let's not forget that AT&T (the old ma bell telephone company) and AT&T Wireless are two separate companies and have nothing to do with each other. But I understand the frustration here. I have had very bad experiences with AT&T (long distance and cable television), and therefore I'm reluctant to ever be associated with the name "AT&T"

I don't have wireless phone service yet, but I can't get enough courage to consider AT&T Wireless, even though the company is separate from AT&T.

Stay away from AT&T wireless!!!

I cannot begin to tell you the problems I had with them. I was a customer for 6 years so I guess I can place some blame on myself for putting up with their scams.

When I received my last bill...414.00 for 1 month of service, I decided I would rather be driving a new car than throwing my money away.

I can't follow their new bills very well because they tell you how many minutes you went over in your plan but they no longer show you which calls they charged you for. It appears that if your mobile to mobile minutes fall during your free night and weekend time, they are not considered free night and weekend minutes.....unless i am reading the bill wrong....like i said its hard to tell what minutes took you over your time since they no longer show that on the bill.

I also got suckered into a shared line for 9.99 a month. Not only do they give you less minutes but they neglect to tell you that you will be taxed separately for both lines, so it costs much more than 9.99 a month. You would be better off with 2 separate plans.

Now I will be charged 175.00 PER PHONE LINE for early cancellation. OK...IT'S WORTH IT TO GET OUT!!! But i had my phone turned off alomost 2 months ago and since I haven't paid it in full I just got a bill for this month for an additional 25.43 for regulatory fees, taxes, 911 surcharge etc....BUT I DON"T EVEN HAVE THE PHONE LINES ANYMORE!!

To whom it may concern,

I am writing to advise you of an unfortunate incident I was involved with in dealing with AT&T's billing practices, especially concerning international calling.
We are on a "One Rate Off-Peak II Plan" which has a monthly fee of $4.95 per month, and a .10 per minute rate. On Aug 14th, a call was made from our home line to China by my wife. It was a great surprize to us that we get a bill (later) for a $136.25 25 minute call. This means $5.45 per minute. I have NEVER heard of such a high rate, and I know if my wife knew in advance the rate was so insane she would have never made the call.
A call to customer (no)service on the evening of October 26th was very unsatisfactory. First a call to "Socoro" was short, because I was hung up on just as I stated my case. When I called back, I had a long but unproductive conversation with "Yvonne" who basically said that it was my fault, we "should have known" what the rate was before we made the call. I suggested that for such a call (especially with such high rates), there be a recorded announcement offering that information to the consumer. Yvonne's reply was that AT&T, the company that invented the transistor "doesn't have the technology to do that". I offered to pay $1.00/min for the China call. Nothing, no counter offer, no deal, no service.
In the end, what I got was a flat refusal to have the bill adjusted, have my hand slapped and told to sin no more. In fact, Yvonne even refused to allow me to speak to a supervisor.
As a post script to this, a trip around the AT&T site reveals that the closest analouge to my present plan is .07 per minute, the same monthly fee. AT&T never went out of their way to offer the possible savings. I also see another AT&T plan where a call to China is .10/min instead of the ruthless $5.45/min they charge via the other plan. Like I said to Yvonne, we should have been told.

AT&T charge you until the end of the billing cycle once you cancel service with them. I have called at least 10 times and spoken with numerous supervisors who will no t do anything. I have decided to file a Small Claims Court Action against AT&T for this exploitation. it on;y costs $10. I would suggest that people take legal action against ATT Wireless when you have a problem. It is the ONLY way they will listen to us. Pplease feel free to contact me if you need help on how to go about filing suit against them. They are a disgrace. hmariereilly@yahoo.com

We had a problem with Sprint service. We went thru all their customer "service" BS to get it resolved. Finally, we sent an email letter to Sprint employees worldwide! Here is the response we got from Sprint's CEO. (And we got our money back!)

From : Forsee, Gary D (Gary.Forsee@mail.sprint.com)
Sent : Sunday, December 19, 2004 10:48 PM
To : xxxx
Subject : .RE:: Sprint - Problem Resolution Needed

I apologize for any inconvenience you may have encountered and thank you
for contacting me. I've asked a member of my team to get in touch with
you to resolve your issue. We appreciate the chance to earn and keep
your business.

Sincerely,
Gary Forsee
Chairman and CEO
Gary.Forsee @ mail.sprint.com